Sheltered Scheme Manager

3 weeks ago

Liverpool, Liverpool, United Kingdom Torus Group Full time
Job Title: Sheltered Scheme Manager - Support Network Professional

Torus Group is seeking a highly skilled Sheltered Scheme Manager to join our Support Network department, where you can make a significant impact on the lives of older and vulnerable tenants. As a Sheltered Scheme Manager, you will be part of a successful team working closely with tenants, their families, and various stakeholders to deliver personalised support and interventions.

In this role, you will promote tenant independence, address concerns, and monitor changes in tenant needs. You will also foster community engagement by reducing social isolation and encouraging participation in activities both within the scheme and the broader community. Additionally, you will be responsible for the safety and security of the scheme, ensuring compliance with health and safety standards.

Key Responsibilities:

  • Triage frontline housing management services ensuring the schemes are fully compliant and signpost to the relevant specialist team.
  • Respond to day-to-day general enquires from residents, contractors and other external agencies whilst on site.
  • Respond to low level tenant disputes that arise overnight and or over the weekend and liaise with the Safer Estates Team.
  • Set up and attend monthly tenant engagement sessions. Set agendas and take notes from the sessions.
  • Assist in the letting process by completing risk and needs assessment to ensure appropriate lettings to minimise void levels.
  • Carry out joint viewings of properties with applicants whilst promoting the benefits of sheltered housing.
  • As part of the scheme induction, ensure new residents are able to manage the safety and security of their accommodation successfully including carrying out an inspection of the property.
  • Ensure residents understand how to operate communal facilities such as laundry equipment, kitchen areas and assisted bathing.
  • Deliver a case management approach that assists tenants to manage safely at home.
  • Carry out annual reviews with residents or as and when personal circumstances change to identify interventions that will assist the tenant to remain safe at home.
  • Carry out tenant daily wellbeing checks based on assessed risk that promotes independence.
  • Respond to emergency calls via the emergency system when on duty.
  • Assist residents with sustaining their tenancy including explaining their rights and responsibilities within the tenancy agreement.
  • Ensure tenants have access to other services such as Adult Social Care to meet their housing need that enables the person to remain at home.
  • Assist tenants to complete referrals for aids, adaptations, and assistive technology.
  • Provide advice on low level rent arrears and liaise with the Income team.
  • Explain to residents how to register for on line digital services to enable them to pay rent and report repairs direct.
  • Triage domestic abuse incidents in line with company service standards' response times.
  • Provide advice and assistance with the completion of welfare benefit applications.

Requirements:

  • CIH level 3 or willingness to work towards.
  • Demonstrable experience of working within a sheltered housing environment, housing and or social care sector, with older and vulnerable people.
  • Track record of completing assessments and developing support plans with targets and outcomes for clients.
  • Track record of managing caseload and multi-agency working.
  • Experience of crisis management, risk minimisation and making decisions in difficult situations.
  • Ability to keep up to date with organisational knowledge in relation to policy and processes to ensure sign posting to the appropriate business area.
  • Ability to listen, understand and signpost to meet the needs of clients.
  • Knowledge and experience of Safeguarding Practices and Procedures.
  • Track record of building a rapport with clients whilst maintaining professional boundaries.

What We Offer:

Torus Group offers a range of benefits designed to enhance your work-life balance and well-being. Here are some of the benefits you can expect:

  • Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service.
  • Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
  • Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly.
  • Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
  • Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
  • Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
  • Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
  • Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
  • Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.

Interview Process:

Candidates will undergo in-person interviews, consisting of a competency-based interview and a presentation.

Additional Information:

  • Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
  • Right to work verification
  • Qualification certificate check
  • 2x completed references
  • OH Health Questionnaire – Fit For Work
  • DBS check (if required for role)
  • Completion of all new starter documentation including signed T&Cs

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