Sheltered Scheme Professional
2 weeks ago
We are seeking a dedicated and compassionate Sheltered Scheme Manager to join our team at Torus Group. As a key member of our Support Network department, you will play a vital role in supporting older and vulnerable tenants to maintain their independence and live safely in their homes.
In this challenging and rewarding position, you will be responsible for promoting tenant independence, addressing concerns, and monitoring changes in tenant needs. You will also foster community engagement by reducing social isolation and encouraging participation in activities within the scheme and the broader community.
As a Sheltered Scheme Manager, you will work closely with tenants, their families, and various stakeholders to deliver personalised support and interventions. You will be responsible for the safety and security of the scheme, ensuring compliance with health and safety standards.
Key Responsibilities- Triage frontline housing management services to ensure schemes are fully compliant and signpost to the relevant specialist team.
- Respond to day-to-day general enquires from residents, contractors, and other external agencies while on site.
- Respond to low-level tenant disputes that arise overnight and over the weekend and liaise with the Safer Estates Team.
- Set up and attend monthly tenant engagement sessions, setting agendas and taking notes from the sessions.
- Assist in the letting process by completing risk and needs assessments to ensure appropriate lettings to minimise void levels.
- Carry out joint viewings of properties with applicants, promoting the benefits of sheltered housing.
- Ensure new residents are able to manage the safety and security of their accommodation successfully, including carrying out an inspection of the property.
- Deliver a case management approach that assists tenants to manage safely at home.
- Carry out annual reviews with residents or as and when personal circumstances change to identify interventions that will assist the tenant to remain safe at home.
- Respond to emergency calls via the emergency system when on duty.
- Assist residents with sustaining their tenancy, including explaining their rights and responsibilities within the tenancy agreement.
- CIH level 3 or willingness to work towards.
- Demonstrable experience of working within a sheltered housing environment, housing, and/or social care sector, with older and vulnerable people.
- Track record of completing assessments and developing support plans with targets and outcomes for clients.
- Ability to keep up to date with organisational knowledge in relation to policy and processes to ensure signposting to the appropriate business area.
- Ability to listen, understand, and signpost to meet the needs of clients.
- Knowledge and experience of Safeguarding Practices and Procedures.
Torus Group is a leading provider of affordable housing and support services. We are committed to delivering high-quality services that make a positive impact on the lives of our tenants and the communities we serve.
We offer a range of benefits, including generous annual leave, family support, financial flexibility, and continuous learning opportunities. We are a supportive and inclusive employer, and we welcome applications from candidates who share our values and commitment to excellence.
Please note that we reserve the right to close the vacancy early should a suitable number of applications be received.
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Sheltered Scheme Manager
3 weeks ago
Liverpool, Liverpool, United Kingdom Torus Group Full timeJob Title: Sheltered Scheme ManagerTorus Group is seeking a Sheltered Scheme Manager to join our Support Network department, where you can make a significant impact on the lives of older and vulnerable tenants.In this role, you will promote tenant independence, address concerns, and monitor changes in tenant needs. You will also foster community engagement...
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Sheltered Scheme Manager
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Liverpool, Liverpool, United Kingdom Torus Group Full timeJob Title: Sheltered Scheme ManagerAbout the Role:Torus Group is seeking a skilled Sheltered Scheme Manager to join our Support Network team. As a key member of our team, you will be responsible for delivering personalized support and interventions to our tenants, promoting their independence and well-being.Key Responsibilities:Triage frontline housing...
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