Scheme Manager

1 month ago


Liverpool, Liverpool, United Kingdom Onward Full time
About the Role

We are seeking a highly skilled Scheme Manager to join our Specialist Living team at Onward. This is a permanent position based at Suzanne Boardman House in Liverpool, with occasional travel to other schemes and office attendance as required.

Key Responsibilities
  • Provide intensive housing and building management services to tenants, ensuring they live confidently and independently in their own homes.
  • Manage day-to-day scheme operations, including reporting repairs and providing excellent customer service.
  • Liaise with external contacts to develop processes and communication, maintaining collaborative working.
  • Ensure each sheltered housing scheme meets regulatory standards for health and safety compliance, reducing risk and ensuring security of the building.
Requirements
  • Experience working with older people in a service environment.
  • Building management and compliance knowledge.
  • Relevant health and safety policies and risk awareness.
  • Ability to work independently as part of a dispersed team.
  • Excellent communication and customer service skills.
  • Proactive approach to improving services and customer satisfaction.
  • Intermediate-level Microsoft Office skills.
  • Satisfactory DBS reference.
  • Desirable: National Wardens Certificate or equivalent.
What We Offer
  • Competitive salary.
  • 32 days annual leave plus bank holidays.
  • Salary Finance and savings facility.
  • Pension scheme with matched contributions.
  • Flexible working environment and family-friendly policies.
  • Simply Health cash plan.
  • Paid leave for absence, including sickness, maternity, paternity, and adoption leave.
  • Learning for life scheme.
  • Access to discounts and cash back offers.
  • Training and qualification opportunities.

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