Customer Service Advisor

4 weeks ago


Bristol, Bristol, United Kingdom Resource Management ltd Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team in Bristol. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound calls, ensuring that our customers receive seamless support during critical moments in their lives.

Our ideal candidate will possess excellent communication and problem-solving skills, with the ability to remain calm under pressure. You will be comfortable working with multiple IT applications and have a keen eye for detail. If you are passionate about delivering outstanding customer service and are excited to work with a dynamic team, we encourage you to apply.

About Us

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to our clients and their customers, making a positive difference to the lives of millions. Our innovative technology solution enables us to provide a seamless experience for our customers, and we are committed to ongoing growth and development.

As a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group, we offer a supportive and inclusive work environment, with opportunities for career development and personal growth. If you are passionate about delivering exceptional customer service and are excited to join a dynamic team, we encourage you to apply.

What We Offer
  • No weekend working
  • 31 days annual leave (including UK Bank Holidays)
  • Annual discretionary bonus eligibility
  • Perks at Work (online discounted shopping)
  • Car lease scheme and Jaguar Land Rover discount
  • Cycle to Work scheme and interest-free season ticket loans
  • Annual volunteering day
  • Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave)
  • Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
  • Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection
  • Personal and career development opportunities within Diligenta


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