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Desktop Support Specialist

1 month ago

Liverpool, Liverpool, United Kingdom Royal College of Physicians Full time

About the Role

The Royal College of Physicians is seeking a skilled Desktop Support Analyst to join their IT services team in Liverpool. As a key member of the team, you will be responsible for providing technical support for all RCP IT services to users across the organization.

Key Responsibilities

  • Handling incidents or service requests using the incident reporting and request fulfillment processes
  • Providing technical support for all RCP IT services, including hardware, software, and network issues
  • Collaborating with the IT services team to resolve technical issues and improve service delivery

Requirements

  • Significant experience in a similar role, preferably in a healthcare or education setting
  • Strong working knowledge of IT service operation, transition, and continual service improvement
  • Excellent spoken and written English skills

Benefits

  • 27 days annual leave plus bank holidays
  • Group personal pension plan with 7% employer contribution
  • Interest-free season ticket loan
  • Life assurance
  • Annual pay award
  • Flexible working hours
  • Employee assistance program – 24/7 advice and support for any work-related issues as well as any problems affecting your home life
  • Occupational health team – includes employment and work-related health assessments, health checks, and work station assessments
  • Cycle to work scheme
  • Corporate eye care scheme
  • Professional training and development opportunities
  • Enhanced maternity and paternity pay
  • Staff discounts platform – including discounts on cinema tickets and a range of high street brands

About the RCP

The Royal College of Physicians is a professional membership body for physicians, with over 40,000 members in the UK and around the world. We are committed to improving patient care and reducing illness, and we are seeking a skilled Desktop Support Analyst to join our team in Liverpool.

How to Apply

Please submit your up-to-date CV. If you have any queries about the application process or the role, please contact our HR department.