IT Support Specialist

1 week ago


Liverpool, Liverpool, United Kingdom Royal College of Physicians Full time

About this role



We are seeking a skilled Desktop Support Analyst to join our IT services team at the Royal College of Physicians (RCP) in Liverpool.



Key responsibilities




  • Provide technical support for all RCP IT services to our users, handling incidents or service requests using our incident reporting and request fulfilment processes.
  • Develop and maintain a strong working knowledge of IT service operation, transition and continual service improvement.
  • Collaborate with the IT services team to achieve service excellence and improve user experience.
  • Stay up-to-date with the latest IT technologies and best practices to ensure our IT services remain efficient and effective.


Requirements



To succeed in this role, you will need:




  • Significant experience in a similar role, such as desktop support or helpdesk.
  • Excellent technical skills, including knowledge of IT service operation, transition and continual service improvement.
  • Excellent communication and interpersonal skills, with the ability to work effectively with our users and IT services team.
  • A strong commitment to developing your IT knowledge and skills and a commitment to strive for service excellence.
  • Excellent spoken and written English.


What we offer



As a Desktop Support Analyst at the RCP, you will enjoy a range of benefits, including:




  • 27 days annual leave plus bank holidays.
  • A group personal pension plan with 7% employer contribution.
  • An interest-free season ticket loan.
  • Life assurance.
  • An annual pay award.
  • Flexible working hours.
  • An employee assistance programme – 24/7 advice and support for any work-related issues as well as any problems affecting your home life.
  • An occupational health team – includes employment and work-related health assessments, health checks and work station assessments.
  • A cycle to work scheme.
  • A corporate eye care scheme.
  • Professional training and development opportunities.
  • Enhanced maternity and paternity pay.
  • A staff discounts platform – including discounts on cinema tickets and a range of high street brands.


About the RCP



The Royal College of Physicians (RCP) is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518 by King Henry VIII. We are a professional membership body for physicians – doctors who work in hospitals – with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care.



We champion an inclusive culture and welcome applications from all sections of society. We value taking care, learning and being collaborative. These values underpin everything we do.



Join us to help achieve our vision of a world in which everyone has the best possible health and healthcare.



How to apply



Please submit your up-to-date CV. If you have any queries about the application process or the role, please contact our HR team.



Closing date



TBC



Interview date



TBC



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