Technical Support Specialist

1 week ago


Liverpool, Liverpool, United Kingdom DX Full time
About the Role

We are seeking an experienced Technical Support Specialist to join our DX IT Service Desk team in Liverpool.

Job Summary

The successful candidate will be responsible for resolving incidents and requests related to workstation performance, hardware maintenance, and software support.

Main Responsibilities
  • Install, diagnose, repair, and maintain workstations, printers, scanners, and other equipment to ensure optimal performance.
  • Provide technical support via phone, email, and in-person interactions with users.
  • Administer and configure software applications, including setup and troubleshooting.
  • Perform daily, weekly, and monthly system checks to ensure compliance and efficiency.
  • Liaise with managed service providers and perform occasional site visits.
Requirements
  • Previous 2-3 years' experience in a similar technical support role.
  • Familiarity with Active Directory, Group Policy, Citrix environments, and Microsoft Windows OS.
  • Knowledge of hardware builds and configuration, including laptops, desktops, and thin clients.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
Benefits
  • Competitive salary: £25,000 - £35,000 per annum (dependent on experience).
  • Life assurance, enhanced maternity & paternity pay, and holidays.
  • Long service recognition scheme and company pension plan.
  • Employee assistance programme and virtual GP access.
  • DX discounts portal and opportunities for career progression.

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