Regional Customer Service Representative

5 days ago


Inverness, Highland, United Kingdom Search Full time

Job Title: Customer Service Advisor

Location: Remote

Working Arrangement: Hybrid / Flexible Working

Benefits:

  • 25 days annual leave + 9 public holidays
  • Opportunities for career development
  • Supportive and dynamic work environment

We are working in partnership with a company committed to delivering high-quality end-to-end services to their customers. They provide exceptional customer support through comprehensive assessments and appropriate aftercare, ensuring every interaction is handled with care and professionalism.

Key Responsibilities:

  • Take ownership of customer enquiries, ensuring they are resolved in a timely and satisfactory manner
  • Deliver high levels of customer service both face-to-face and over the phone
  • Tailor services to meet the unique needs of each customer
  • Work towards set targets to ensure the highest standards of service
  • Liaise with local stakeholders and key contacts to provide seamless support

Requirements:

  • Proactive Individual: You take initiative and are driven to provide the best service possible
  • Empathetic and Understanding: You are compassionate and skilled at working with vulnerable customers
  • Attention to Detail: You ensure accuracy and thoroughness in all aspects of your work
  • Customer Service Excellence: You consistently deliver high levels of customer service
  • A team player: enthusiastic and interested in helping people

About Us:

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.



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