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Customer Service Representative

2 months ago

Inverness, Highland, United Kingdom Marston Holdings Ltd Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Marston Holdings Ltd. As a key member of our contact centre, you will play a pivotal role in delivering exceptional customer experiences and providing support to our valued clients.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers via various channels
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Develop and maintain a thorough understanding of our products and services
  • Stay up-to-date with industry trends and best practices in customer service
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office applications
  • Experience in a customer-facing role, preferably in a service industry
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Flexible working arrangements, including remote work options
  • A comprehensive training program to ensure your success in the role