Customer Service Representative

4 weeks ago


Inverness, Highland, United Kingdom Marston Holdings Full time
Customer Service Role Overview

We are seeking a dedicated and empathetic individual to join our team as a Customer Service Representative. As a key member of our contact centre, you will engage with customers and help them find a solution to their queries. Your role will involve handling customer cases from different service channels, including inbound and outbound calls, live chat, email, and letter correspondence.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide exceptional customer service and support via various communication channels
  • Work collaboratively with the team to achieve service delivery targets
  • Develop and maintain a thorough understanding of our products and services
  • Stay up-to-date with industry trends and best practices in customer service

What We Offer
  • Great work-life balance with only 1 in 3 Saturdays
  • Monday to Friday, working shifts between 8am - 8pm
  • Office based for the initial 6 weeks training period, then fully remote
  • Contract: Full time, 37.5 hours per week
  • Enhanced Maternity and Paternity Package (subject to eligibility criteria)
  • 25 days annual leave plus bank holidays
  • Staff benefits designed to suit your lifestyle

About Marston Holdings
Marston Holdings is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. We are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market-leading integrated technology-enabled solutions.

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