Customer Service Representative

2 weeks ago


Inverness, Highland, United Kingdom Marston Holdings Full time

About the Role


As a Customer Service Agent, you will be the frontline representative of Marston Holdings, providing exceptional support to our valued customers. You will engage with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and ensure a positive customer experience.


This role will provide you with the opportunity to develop your skills and knowledge in customer service, working in a dynamic and supportive team environment. You will have the chance to work with a variety of customers, handling their queries and concerns in a professional and empathetic manner.


Key Responsibilities



  • Providing exceptional customer service via phone, email, and live chat
  • Resolving customer complaints and issues in a timely and professional manner
  • Working as part of a team to achieve service delivery targets
  • Developing and maintaining a thorough knowledge of our products and services
  • Collaborating with other teams to ensure seamless service delivery
  • Participating in ongoing training and development to enhance skills and knowledge

What We Offer



  • Great work-life balance with flexible working hours
  • Opportunities for career development and progression
  • Competitive salary and benefits package
  • Enhanced maternity and paternity package
  • 25 days annual leave plus bank holidays
  • Staff benefits designed to suit your lifestyle

Requirements



  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office applications
  • Ability to work effectively in a team environment

Language


The language of this job is en.



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