Customer Service Representative

4 weeks ago


Inverness, Highland, United Kingdom Tesco Full time
About the role

The Customer Service Representative will be responsible for providing exceptional service to customers, ensuring their shopping experience is positive and memorable. This role requires a strong communication skillset, with the ability to work effectively in a team environment.

Key Responsibilities:
  • Act as a point of contact for customers, providing assistance and resolving queries in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve sales targets and provide a high level of customer service.
  • Support the management team in maintaining a clean and organized store environment, adhering to health and safety standards.
  • Participate in visual merchandising and store displays, ensuring a visually appealing shopping experience for customers.
  • Contribute to the development of the team, sharing knowledge and expertise to enhance customer service and sales performance.

What we're looking for:
  • A passion for customer service and a commitment to delivering exceptional experiences.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing time efficiently.
  • A willingness to learn and develop skills, with a focus on continuous improvement.

What we offer:
  • A competitive hourly rate, with opportunities for career progression and development.
  • A comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in the role.
  • A fun and supportive work environment, with regular team-building activities and social events.
  • Access to exclusive discounts and benefits, including colleague discounts and a range of wellbeing services.

About us:
Tesco is a leading retailer, committed to providing exceptional customer service and delivering value to our customers. We're passionate about creating a positive shopping experience, with a focus on quality, convenience, and community. Join our team and be part of a dynamic and supportive environment, where you can develop your skills and achieve your career goals.

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