Customer Service Representative
5 days ago
We are seeking a dedicated and empathetic individual to join our team as a Customer Service Agent. As a key member of our contact centre, you will serve as the frontline representative of our company, providing exceptional support to our valued customers.
Key Responsibilities- Engage with customers via various channels to address inquiries, resolve issues, and ensure a positive customer experience.
- Handle customer cases from different service channels, including inbound and outbound calls, live chat, email, and letter correspondence.
- Support and coach will be given throughout your career to help you move through our development pathways and reach your full potential.
- Experience of handling and resolving difficult situations.
- Effective communication and organisational skills.
- Good understanding and use of Microsoft Office Applications.
- Excellent phone manner.
- Strong time management and organisational skills.
- Comfortable working alone as well as part of a team.
Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. We are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
What We Offer- Hours: Great work life balance and only working 1 in 3 Saturdays
- Monday to Friday, working shifts between 8am - 8pm.
- Office based for the initial 6 weeks training period, then fully remote.
- Contract: Full time, 37.5 hours per week.
- Enhanced Maternity and Paternity Package NB subject to eligibility criteria.
- 25 days annual leave plus bank holidays.
- Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.
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