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Customer Service Representative

2 months ago

Inverness, Highland, United Kingdom whitbread Full time

Job Summary:

We are seeking a highly skilled and customer-focused Receptionist to join our team at Premier Inn in Inverness. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Manage the front desk, handling check-ins, check-outs, and room assignments efficiently and accurately.
  • Process payments, handle guest complaints, and maintain a high level of customer satisfaction.
  • Work collaboratively with the housekeeping team to ensure rooms are prepared and ready for guests.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring you are up-to-date with company policies and procedures.

What We Offer:

  • Competitive hourly rate, with opportunities for pay increases based on performance.
  • A comprehensive training program, designed to help you succeed in your role and advance your career within the company.
  • A range of benefits, including a pension scheme, save-as-you-earn scheme, and discounts on Premier Inn rooms and Whitbread restaurants.
  • A supportive and inclusive work environment, where everyone is valued and respected.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Ability to work flexible hours, including weekends and evenings, as required.
  • Basic computer skills and proficiency in using a point-of-sale system.

Why Choose Whitbread?

  • We are a leading hospitality company, with a strong commitment to customer satisfaction and employee development.
  • We offer a range of career opportunities, from entry-level to management positions, with opportunities for advancement and professional growth.
  • We value diversity and inclusion, and are committed to creating a workplace where everyone feels welcome and valued.