Station Customer Service Representative

3 weeks ago


Inverness, Highland, United Kingdom Blue Arroww Full time
Job Title: Station Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Station Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a safe and efficient travel experience.

Key Responsibilities:
  • Provide customer information and assistance, including wheelchair assists.
  • Issue tickets to customers in line with excess fares procedures using relevant ticket issuing equipment.
  • Check tickets and supporting documents.
  • Ensure safe operation of automatic gatelines, identifying safety hazards and opening gates when required.
  • Maintain a safe environment around gatelines, cording off hazards and cleaning up minor spills.
  • Operate wide isle gates and ensure appropriate gate settings for passenger flows.
  • Assist with customer direction and queue management to control build-ups in the gateline vicinity.
  • Carry out queue busting duties as required.
  • Identify queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
  • Empty ticket hoppers, dispose of collected tickets, and clean gates and associated plant equipment.
Requirements:
  • Commitment to exceeding customer expectations.
  • Ability to deal with conflict situations constructively.
  • Team player with high proactivity.
  • Excellent communication skills.
  • Ability to work alone and demonstrate individual initiative.
What We Offer:
  • Competitive benefits package, including contributory final salary pension scheme.
  • Free and reduced-rate rail travel for you and your family.
  • Generous holiday allowance.
  • 3% commission on ticket sales.
  • Hapi benefits package.

Please note that this role requires a medical questionnaire and Disclosure Scotland clearance. You will also be required to submit at least two satisfactory references and complete a six-month probation period.



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