Station Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Station Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a safe and efficient travel experience.
Key Responsibilities:- Provide customer information and assistance, including wheelchair assists.
- Issue tickets to customers in line with excess fares procedures using relevant ticket issuing equipment.
- Check tickets and supporting documents.
- Ensure safe operation of automatic gatelines, identifying safety hazards and opening gates when required.
- Maintain a safe environment around gatelines, cording off hazards and cleaning up minor spills.
- Operate wide isle gates and ensure appropriate gate settings for passenger flows.
- Assist with customer direction and queue management to control build-ups in the gateline vicinity.
- Carry out queue busting duties as required.
- Identify queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
- Empty ticket hoppers, dispose of collected tickets, and clean gates and associated plant equipment.
- Commitment to exceeding customer expectations.
- Ability to deal with conflict situations constructively.
- Team player with high proactivity.
- Excellent communication skills.
- Ability to work alone and demonstrate individual initiative.
- Competitive benefits package, including contributory final salary pension scheme.
- Free and reduced-rate rail travel for you and your family.
- Generous holiday allowance.
- 3% commission on ticket sales.
- Hapi benefits package.
Please note that this role requires a medical questionnaire and Disclosure Scotland clearance. You will also be required to submit at least two satisfactory references and complete a six-month probation period.
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Station Gateline Customer Service Representative
2 weeks ago
Inverness, Highland, United Kingdom Blue Arroww Full timepWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. As a key member of our team, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our station gatelines./ppbrKey Responsibilities:/pulliProvide customer information and...
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Customer Service Representative
7 days ago
Inverness, Highland, United Kingdom Pavers Shoes Full timeWe are seeking a Customer Service Representative to join our Pavers team in our Inverness Store. As a Customer Service Representative, you will deliver consistently high levels of customer service, advising on shoe care, handbags, and accessories to complement a customer's needs.You will be the reason that customers want to come back again and again to our...
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Customer Service Representative
1 week ago
Inverness, Highland, United Kingdom B&M Retail Full timeWe are seeking a Customer Service Representative to support our busy retail environment at B&M Retail.As a Customer Service Representative, you will be responsible for providing excellent customer service and supporting our store colleagues.This is a temporary part-time position with 12 hours per week guaranteed. We offer various, flexible shift patterns...
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Customer Service Representative
1 week ago
Inverness, Highland, United Kingdom Marston Holdings Full timeCustomer Service Role OverviewWe are seeking a dedicated and empathetic individual to join our team as a Customer Service Representative. As a frontline representative of Marston Holdings, you will serve as the primary point of contact for our valued customers, providing exceptional support and resolving issues in a timely and professional manner.Key...
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Customer Service Representative
1 week ago
Inverness, Highland, United Kingdom Pavers Shoes Full timeWe are seeking a Customer Service Representative to join our Pavers team in our Inverness Store. As a key member of our team, you will deliver consistently high levels of customer service, advising on shoe care, handbags, and accessories to complement a customer's needs.You will be the reason that customers want to come back again and again to our stores....
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Retail Customer Service Representative
4 weeks ago
Inverness, Highland, United Kingdom Pavers Shoes Full timeBecome a Part of Our Team as a Retail Customer Service Representative at Pavers Shoes We are excited to offer a wonderful part-time position for a Retail Customer Service Representative to join our team. This role involves working a flexible schedule of 12 hours each week, with availability required for both weekends and weekdays. What We Look for in a...
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Customer Service Representative
7 days ago
Inverness, Highland, United Kingdom Timpson Ltd Full timeCustomer Service RoleAre you looking for a new challenge in a dynamic retail environment? Timpson Ltd is seeking a skilled Customer Service Representative to join our team.Key Responsibilities:Provide exceptional customer service and support to our clientsOperate a variety of services including key cutting, watch and mobile phone repairs, engraving, shoe...
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Customer Service Representative
3 weeks ago
Inverness, Highland, United Kingdom Marston Holdings Ltd Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at Marston Holdings Ltd. As a key member of our contact centre, you will play a pivotal role in delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.Key ResponsibilitiesHandle customer...
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Customer Service Representative
3 weeks ago
Inverness, Highland, United Kingdom Marston Holdings Ltd Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at Marston Holdings Ltd. As a key member of our contact centre, you will play a pivotal role in delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.Key ResponsibilitiesHandle customer...
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Customer Service Representative
1 week ago
Inverness, Highland, United Kingdom Marston Holdings Full timeCustomer Service Role OverviewWe are seeking a dedicated and empathetic individual to join our team as a Customer Service Representative. As a key member of our contact centre, you will engage with customers and help them find a solution to their queries. Your role will involve handling customer cases from different service channels, including inbound and...
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Customer Service Representative
4 days ago
Inverness, Highland, United Kingdom Tesco Full timeAbout the roleThe Customer Service Representative will be responsible for providing exceptional service to customers, ensuring their shopping experience is positive and memorable. This role requires a strong communication skillset, with the ability to work effectively in a team environment.Key Responsibilities:Act as a point of contact for customers,...
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Customer Service Representative
1 week ago
Inverness, Highland, United Kingdom Dunelm Full timeJob OverviewPay - £6.72 - £11.44 per hour.We are seeking a Sales Assistant to join our team in Inverness. The successful candidate will work a minimum of 16 hours per week, with flexibility to work across the week, including evenings and weekends.Key Responsibilities:Provide excellent customer service and support to customers.Work collaboratively with the...
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Customer Service Representative
2 weeks ago
Inverness, Highland, United Kingdom whitbread Full timeCustomer Service RoleWe're seeking a skilled Customer Service Representative to join our team at Inverness East Premier Inn. As a key member of our hospitality team, you'll be responsible for delivering exceptional customer experiences and ensuring our guests feel welcome and valued.Key Responsibilities:Provide warm and friendly service to guests, responding...
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Customer Service Representative
1 month ago
Inverness, Highland, United Kingdom Marston Holdings Full timeAbout the RoleWe are seeking a dedicated and empathetic individual to join our team as a Customer Service Agent. As a key member of our contact centre, you will serve as the frontline representative of our company, providing exceptional support to our valued customers.Key ResponsibilitiesEngage with customers via various channels, including phone, email, and...
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Customer Service Representative
2 months ago
Inverness, Highland, United Kingdom Marston Holdings Full timeAbout the RoleWe are seeking a dedicated and empathetic individual to join our team as a Customer Service Agent. As a key member of our contact centre, you will serve as the frontline representative of our company, providing exceptional support to our valued customers.Key ResponsibilitiesEngage with customers via various channels, including phone, email, and...
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Customer Service Representative
1 month ago
Inverness, Highland, United Kingdom Marston Holdings Full timeAbout the RoleWe are seeking a dedicated and empathetic individual to join our team as a Customer Service Agent. As a key member of our contact centre, you will serve as the frontline representative of our company, providing exceptional support to our valued customers.Key ResponsibilitiesEngage with customers via various channels, including phone, email, and...
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Customer Service Representative
1 month ago
Inverness, Highland, United Kingdom Marston Holdings Full timeAbout the RoleWe are seeking a dedicated and empathetic individual to join our team as a Customer Service Agent. As a key member of our contact centre, you will serve as the frontline representative of our company, providing exceptional support to our valued customers.Key ResponsibilitiesEngage with customers via various channels, including phone, email, and...
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Customer Service Representative
2 weeks ago
Inverness, Highland, United Kingdom Marston Holdings Full timeCustomer Service Advisor RoleMarston Holdings Limited is a leading provider of judicial services and clean air technology solutions. We are seeking a dedicated and empathetic Customer Service Advisor to join our team.As a Customer Service Advisor, you will be the frontline representative of our company, providing exceptional support to our valued customers....
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Customer Service Representative
4 weeks ago
Inverness, Highland, United Kingdom Marston Holdings Full timeAbout the RoleWe are seeking a dedicated and empathetic individual to join our team as a Customer Service Agent. As a key member of our contact centre, you will serve as the frontline representative of our company, providing exceptional support to our valued customers.Key ResponsibilitiesEngage with customers via various channels, including phone, email, and...
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Customer Service Representative
4 weeks ago
Inverness, Highland, United Kingdom Marston Holdings Full timeAbout the RoleWe are seeking a dedicated and empathetic individual to join our team as a Customer Service Agent. As a key member of our contact centre, you will serve as the frontline representative of our company, providing exceptional support to our valued customers.Key ResponsibilitiesEngage with customers via various channels, including phone, email, and...