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Customer Service Representative

2 months ago

Inverness, Highland, United Kingdom Brook Street UK Full time

Job Summary:

We are seeking a highly skilled and professional Receptionist to join our team at Brook Street UK. As a Receptionist, you will be the first point of contact with our clients and customers, and will be responsible for providing exceptional customer service and support.

Key Responsibilities:

  • Customer Service: Provide professional and courteous service to clients and customers, both face-to-face and over the telephone.
  • Enquiry Management: Identify the needs of clients and customers, and direct their enquiries to the appropriate person or department.
  • Administrative Support: Provide administrative support to the team, including data entry, filing, and other tasks as required.
  • Brand Representation: Professionally represent the Brook Street UK brand, and promote our values and services to clients and customers.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with clients, customers, and colleagues.
  • Customer Service Experience: Previous experience in a customer-facing role, with a proven track record of providing exceptional customer service.
  • Administrative Skills: Strong administrative skills, with the ability to manage multiple tasks and priorities.
  • Team Player: A team player with a positive attitude and a willingness to learn and develop.