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Retail Customer Service Representative

2 months ago

Inverness, Highland, United Kingdom Pavers Shoes Full time

Become a Part of Our Team as a Retail Customer Service Representative at Pavers Shoes

We are excited to offer a wonderful part-time position for a Retail Customer Service Representative to join our team. This role involves working a flexible schedule of 12 hours each week, with availability required for both weekends and weekdays.

What We Look for in a Retail Customer Service Representative:

We are in search of individuals who are approachable, enthusiastic, and possess a constructive mindset towards delivering outstanding service to our clientele. As a Retail Customer Service Representative, you will provide knowledgeable guidance on footwear care, handbags, and accessories, ensuring that each customer receives tailored and expert recommendations. Your commitment will encourage customers to return to our stores repeatedly.

Are you driven by achieving sales goals and helping customers discover the ideal products? Do you have a proactive 'can-do' spirit, excel in a dynamic environment, and enjoy embracing new challenges?

We are dedicated to offering thorough training and support to help you thrive in your position. While previous experience is not mandatory, the right attitude and approach are crucial.

If you identify with these attributes, you may be a perfect match for our team.

Compensation for a Retail Customer Service Representative:

Starting pay is competitive, with opportunities for increases upon successful completion of training.

Benefits for Retail Customer Service Representatives:

  • Generous Employee Discount applicable to family and friends
  • Incremental Holiday Entitlement based on length of service
  • Company Contributions to Pension Plans
  • Involvement in the Pavers Foundation: an employee-led grant application and charitable giving initiative
  • Enrollment in the Pavers Academy: offering career advancement opportunities through various learning methods such as online courses, in-person training, apprenticeships, professional certifications, and mentorship programs
  • Access to well-being and financial support through RetailTRUST

Why Choose Us:

  • We are a well-established, profitable, family-owned business with a legacy of over 50 years. Operating more than 170 stores across the UK and Ireland, we also own the Jones Bootmaker and Herring Shoes brands.
  • Our dedication to our employees has earned us recognition as one of the Top 10 Retailers in the nation by Best Companies.
  • Having achieved Carbon Neutral status, we are proud to be a leader in sustainability. We have contributed significantly to the Pavers Foundation, supporting essential causes in health, education, and community development.
  • We provide rewarding roles within a supportive, family-oriented environment for our employees. Recognizing that our team is the backbone of our business, we strive to offer exceptional care to ensure they, in turn, deliver superior service to our customers.