Resident Community Manager
3 days ago
At Moda Living Ltd, we're committed to delivering exceptional experiences for our residents. We're seeking a Resident Community Manager to join our team and help us achieve this goal.
We estimate the salary for this role to be around £35,000-£45,000 per annum, depending on experience.
The ideal candidate will have demonstrable experience in customer-facing roles, particularly in the hospitality or private rental sectors. They will be passionate about delivering outstanding service and building strong relationships with residents, partners, and stakeholders.
Key Responsibilities:
- Develop and maintain partnerships within the community to promote the Moda brand and enhance the resident experience.
- Foster a deep understanding of local attractions and trends to inform event strategy and direction.
- Programme access control systems to ensure seamless resident experience.
- Lead the organization of on-site events, leveraging creative skills to deliver engaging experiences.
Main Objectives:
- Deliver first-class customer service and engage residents through various channels.
- Maintain consistency in delivering the Moda service standard across all interactions.
- Collaborate with the Marketing team to drive social media activity and resident engagement.
- Oversee the entire resident service experience, identifying areas for improvement and implementing process changes to enhance quality.
- Develop and implement effective complaints procedures, providing training on sensitive customer service issues.
- Manage staff rotas and arrange cover when necessary, ensuring seamless operation of services.
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