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IT Support Specialist
2 months ago
We are seeking a highly skilled IT Support Specialist to join our team at Searchability. As a Technical Service Desk Engineer, you will be responsible for providing 2nd and 3rd line support to our clients, ensuring that their IT needs are met efficiently and effectively.
Key Responsibilities- Manage service desk tickets and provide timely resolutions to technical issues
- Utilize Power Automate to streamline workflows and improve efficiency
- Develop and maintain a strong understanding of IT Service Management principles and practices
- Collaborate with cross-functional teams to resolve complex technical issues
- Stay up-to-date with the latest technologies and trends in the IT industry
- ITIL v3-4 Foundation certification
- Experience working in an ITIL environment and Service Level Agreements
- Strong understanding of IT Service Management principles and practices
- Excellent problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Group Life Assurance (after 1 year's service)
- Employee Bonus Scheme
- Health Cash Plan
- Salary Exchange workplace pension employer 4% / employee minimum 5%
- MyStaff Shop - Extensive Retailer Discounts and Wellbeing Centre
- Access to Pluralsight for workplace and personal development
- Annual Summer & Christmas parties
- Quarterly section / department nights out