2nd Line Technical Support Specialist

2 hours ago


Birmingham, Birmingham, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time
2nd Line Support Engineer

Are you a skilled 2nd Line Support Engineer looking for a new challenge? We have an exciting opportunity for a talented individual to join our team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment.

About the Role

We are seeking a highly motivated and experienced 2nd Line Support Engineer to join our busy Service Desk. As a 2nd Line Support Engineer, you will be responsible for delivering post-project support to all customers, acting as an escalation point for Helpdesk Analysts and Apprentices, and diagnosing a wide range of issues from user desktop environments to server applications.

Key Responsibilities
  • Proven 2nd Line Support Experience
  • Microsoft 365 Suite
  • Delivering post-project support to all customers
  • Acting as an escalation point for Helpdesk Analysts and Apprentices
  • Diagnosing a wide range of issues from user desktop environments to server applications
What We Offer

We offer a competitive daily rate of £140-£165 and a hybrid working arrangement in Newcastle. This is a rolling contract for 3 months, with the possibility of extension.



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