Technical Support Specialist
1 month ago
Key Responsibilities:
This position demands your technical skills to address 2nd line IT challenges for users efficiently. You will serve as the escalation point for all incidents, requests, and inquiries that remain unresolved at the 1st Line level. Additionally, you will deliver in-person assistance for users within your vicinity and manage the audiovisual equipment in our conference rooms.
- Deliver 2nd line support for technical issues.
- Act as the escalation point for unresolved incidents.
- Provide face-to-face user assistance.
- Support and maintain AV equipment in meeting spaces.
Company: Latcom
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