Technical Support Specialist
7 hours ago
Job Description: Technical Support Specialist at Franklin Fitch
**About the Role**
We are seeking a highly skilled Technical Support Specialist to join our team at Franklin Fitch. As a Technical Support Specialist, you will be responsible for providing technical assistance to clients and customers via phone, email, and chat.
**Key Responsibilities**
* Provide technical support to clients and customers via phone, email, and chat
* Ensure timely and efficient resolution of technical issues
* Collaborate with internal teams to resolve complex technical issues
* Develop and maintain knowledge of IT systems and technologies
**Requirements**
* 1+ years of experience in a Service Desk Support Engineer role
* Experience with Microsoft Group Policy
* Experience with Microsoft Office 365 Administration
* Knowledge of ITIL processes and procedures is a plus
**What We Offer**
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
**How to Apply**
If you are a motivated and detail-oriented individual with a passion for technology, please submit your application.
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