IT Support Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom Air IT Full time
About the Role

We are seeking a highly skilled and motivated 1st Line Service Desk Engineer to join our team at Air IT. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide timely and effective technical support to clients via phone, email, and other communication channels.
  • Diagnose and resolve technical issues in a timely and efficient manner.
  • Keep accurate records of all technical support interactions.
  • Collaborate with other teams to ensure seamless support delivery.
  • Stay up-to-date with the latest technology trends and advancements.
Requirements
  • Previous experience in IT support or a related field.
  • Excellent communication and problem-solving skills.
  • Proficiency in Microsoft technologies and strong troubleshooting abilities.
  • Knowledge of Active Directory, Group Policy, and DNS.
  • Passion for learning and development.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Hybrid working options for a better work-life balance.
  • 25 days annual leave plus bank holidays.
  • Ongoing learning and development opportunities.
About Us

Air IT is a dynamic and innovative company that values diversity and inclusion. We are committed to providing equal employment opportunities for all and creating an inclusive environment where our work can truly shine.



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