2nd Line Technical Support Specialist
1 month ago
Job Summary: We are seeking a skilled 2nd Line Technical Engineer to join our thriving Service Desk team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment.
Key Responsibilities:
- Provide advanced technical support for Azure, O365, VMWare, and Citrix environments.
- Deliver post-project support to customers, ensuring seamless transitions and high-quality service.
- Act as an escalation point for Helpdesk Analysts and Apprentices, providing guidance and expertise.
- Diagnose and resolve complex issues, from user desktop environments to server applications.
Requirements:
- Proven experience in 2nd Line Support, with a strong understanding of Microsoft 365 Suite.
- Excellent problem-solving skills, with the ability to work in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
What We Offer:
- A competitive daily rate of £140-£165.
- A hybrid working arrangement, with a mix of remote and office-based work.
- The opportunity to work with a leading IT Solutions and Service Provider Company.
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