Technical Support Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom Gowling WLG (UK) LLP Full time

We are seeking a skilled Technical Support Specialist to join our Service Delivery team in Birmingham. As a key member of the team, you will be responsible for providing 1st and 2nd line technical and application support to business users across all functional areas of the business.

Key Responsibilities:

  • Respond to user queries and help requests, gathering information regarding incidents or issues and resolving them as quickly as possible.
  • Maintain detailed records of user issues with software and hardware to enhance the BIS knowledge base.
  • Deploy new equipment and solutions to business users.
  • Respond to other operational requests as requested by the Service Delivery Manager.

Requirements:

  • A Level / BTEC or similar qualification or experience of working in an IT environment.
  • Hybrid approach to office and remote working.
  • Opportunities for training and personal development.

About Gowling WLG:

Gowling WLG is committed to promoting equality and diversity in the firm and to Equal Opportunities in employment.



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