Customer Success Strategist

2 weeks ago

London, Greater London, United Kingdom Automation Anywhere Inc. Full time
Job Summary
Senior Customer Success Manager at Automation Anywhere Inc.

About the Role
This is a challenging position that requires exceptional customer relationships, team building, and analytical skills. As a Senior Customer Success Manager, you will be responsible for driving growth, adoption of our technology, and boosting renewals while gleaning strategic insights to improve product value.

Key Responsibilities
- Define segmentation of customer base and varying strategies to ensure customer success and margin optimization.
- Provide customers with success blueprints, service plans, and business roadmaps outlining critical success factors, metrics for success, potential issues, and recommendations.
- Engage broadly across the Customer organization from management through to C-Level/Influencer as required.
- Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services.
- Proactively assess interactions with top customers (product performance, depth and breadth of usage, support experience).
- Meld Customer Support activity into a coherent customer success organization focused on delivering exceptional customer experiences.
- Contribute thought leadership and best practices, both internally and externally, around business transformation.
- Work closely with Named Account Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.

Requirements
- 5-8+ years of experience in customer-facing customer success, account management, or strategic consulting organizations.
- Ability to manage influence through persuasion, negotiation, and consensus building.
- Ideally combined background of post-sales, sales, consulting services experience.
- Enthusiastic and creative leader able to inspire others.
- Relevant Bachelor's degree; preference for computer science or related degrees or equivalent experience.
- Demonstrated success at skillful negotiation and strategy implementation.
- Strong financial acumen and a proven track record of continual enhancements to service level metrics within the candidate's previous organization is a must.
- Able to balance providing exceptional service with the need to improve financial performance, increase revenue, and profits.

Salary and Benefits
The estimated salary for this position is $120,000 - $180,000 per annum based on location and industry standards. Additionally, you can expect up to 25% travel.

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