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Customer Service and Administration Coordinator
1 month ago
Job summary
We are seeking a highly skilled and motivated individual to join our team as a Customer Service and Administration Coordinator. In this role, you will be responsible for delivering a high-quality customer service experience to a diverse range of customers.
Key responsibilities:
- Providing excellent customer service via face-to-face and telephony interactions
- Developing strong relationships with customers to understand their needs and provide tailored support
- Working collaboratively with colleagues to achieve team goals and objectives
- Taking ownership of customer complaints and resolving issues in a timely and professional manner
- Continuously improving service delivery through self-serve learning and digital confidence
Requirements:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Excellent problem-solving and decision-making skills
- Willingness to learn and develop skills through self-serve learning and digital confidence
What we offer:
- A competitive salary of £27,215
- A comprehensive benefits package, including pension scheme, annual leave, and health and wellbeing support
- Opportunities for career development and progression
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