Customer Service Representative
3 days ago
We are seeking a highly skilled Customer Service Representative to join our team in Basildon, United Kingdom.
Job DescriptionThis is an excellent opportunity for a motivated and customer-focused individual to provide exceptional service and support to our clients.
The successful candidate will be responsible for:
- Handling incoming calls, emails, and chat queries from customers.
- Providing accurate information regarding products and services.
- Resolving customer issues efficiently and escalating when necessary.
- Processing customer orders and managing account information.
- Keeping records of customer interactions and follow-up tasks.
- Working closely with other departments to ensure customer satisfaction.
- Assisting with administrative tasks when needed.
To be considered for this role, you must have:
- Previous experience in a customer service role.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work both independently and as part of a team.
- Flexible working hours, including weekends.
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus benefits including pension scheme, healthcare benefits, training and development opportunities, and flexible working options.
If you are passionate about delivering excellent customer service and want to develop your career in a dynamic team, please apply for this role.
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