Customer Service Team Lead

14 hours ago


Basildon, Essex, United Kingdom Office Angels Full time
Job Overview

We are seeking an exceptional Customer Service Team Lead to join our team at Office Angels in Basildon, Essex.

About the Role

This is a fantastic opportunity for a customer-focused individual to lead and motivate a team to deliver outstanding service to clients. The successful candidate will have previous experience in customer service and be proficient in using computer systems to record and retrieve customer information.

Key Responsibilities
  • Lead and manage a team of customer service representatives to achieve high levels of customer satisfaction.
  • Provide training and support to ensure the team has the skills and knowledge required to deliver exceptional service.
  • Maintain accurate records of customer communication and escalate issues as necessary.
  • Liaise with internal teams to ensure seamless delivery of services.
  • Monitor progress and collect feedback to continuously improve the service.
What We Offer
  • A competitive salary of £30,000 - £40,000 per annum.
  • 25 days holiday + Bank Holidays, annual bonus, pension scheme, parking on site, and a company car or car allowance.
  • Opportunities for career growth and development.


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