Service Delivery Coordinator

6 days ago


Basildon, Essex, United Kingdom Mayfair Compliance Group Full time
Role Summary

As a Customer Service Administrator at Mayfair Compliance Group, you will play a critical role in providing exceptional customer service and support to our clients and engineers. You will be responsible for responding to client queries, managing engineering time and call planning, and identifying and escalating priority issues. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Provide excellent customer service and support to clients and engineers.
  • Respond to client queries via email and phone calls.
  • Manage engineering time and call planning using provided systems.
  • Identify and escalate priority issues.
  • Liaise with engineers across the UK.
  • Follow up on customer inquiries where necessary.


Requirements:
To be successful in this role, you will need to have excellent communication skills, proficiency in Microsoft Office, including Outlook, and experience using data systems. A competitive salary of £25,000 - £30,000 per annum, depending on experience, is offered.

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