Service Delivery Manager

5 days ago


Basildon, Essex, United Kingdom SS&C Full time
Job Title: Service Delivery Manager

Estimated Salary: £45,000 - £60,000 per annum.

About the Role:

We are seeking a highly skilled Service Delivery Manager to join our team at SS&C. The successful candidate will be responsible for developing and maintaining exceptional client relationships by supporting service activities to designated client groups.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to collaborate effectively with internal business units and manage operational needs and issues to the highest level of satisfaction.

Key Responsibilities:
  • Manage close relationships with CSM teams and operational areas to ensure effective management of CASS related processes, projects, and issues.
  • Support the implementation and performance of key processes, systems, and controls to all finance-related activities undertaken in respect of Client Money and Client Assets.
  • Analyze trends and target key areas to drive down client query volumes through client education, processing flaws, and risks.
  • Identify potential efficiencies within current processes and systems and help drive through to implementation where practical.
  • Attend client meetings at client offices as required with CSMs, relevant business processing teams, or individually in line with reasonable CSM client travel.
  • Coordinate multi-client communications such as CASS incident management, generic breach notifications, materials for CASS User Group, and client Forums.
Quality Expectations:
  • To be quality-driven, aiming for 100% accuracy and timeliness of delivery.
  • To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting customer expectations.
  • To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance.
  • To communicate and promote values which reinforce and support a consistent quality culture.


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