Service Delivery Manager

1 month ago


Basildon, Essex, United Kingdom Buchan and London Recruitment Full time

Buchan and London Recruitment is seeking an experienced Service Delivery Manager to join their team based in Basildon, Essex. The ideal candidate will have a technical background and be willing to travel to parts of the UK and Europe occasionally.

The successful candidate will be responsible for visiting and promoting strong client relationships, managing subcontractors, and overseeing project mobilisation. They will also assist in the maintenance and management of quality systems and take responsibility for health and safety protocols.

Key Responsibilities:
  1. Develop and maintain strong client relationships to ensure high-quality service delivery.
  2. Manage subcontractors to maintain quality standards across sites and within office administration.
  3. Oversee project mobilisation, including initial client enquiries, site surveys, and estimating.
  4. Assist in the maintenance and management of quality systems, including ISO 9001 and ISO 14001.
  5. Take responsibility for health and safety protocols, ensuring compliance with regulations.
Requirements:
  1. Impeccable customer service skills and the ability to grow and develop clients.
  2. Proven experience in managing subcontractors and delivering high-quality service.
  3. Strong project management skills with a track record of successful project mobilisation.
  4. Familiarity with quality management systems (ISO 9001 and 14001) is desirable.
  5. Knowledge of health and safety regulations and compliance.
  6. Excellent communication skills and the ability to build relationships with clients, subcontractors, and team members.
  7. Willingness to travel within the UK, Ireland, and occasionally Europe.


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