Tenancy Services Coordinator

2 weeks ago


Basildon, Essex, United Kingdom CIH International Housing Group Full time
Tenancy Services Coordinator
Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We are seeking a skilled Tenancy Services Coordinator to join our team in Basildon, England.

The successful candidate will provide a high-quality housing management service, meeting the identified needs of customers and the wider community. This will involve effective management of anti-social behaviour cases, liaison with colleagues in Property Services and Lettings, and ensuring the effective allocation of void properties.

Key responsibilities include managing tenant expectations regarding repairs, escalating any property maintenance issues affecting tenant welfare via appropriate channels, and managing complaints about service delivery. The ideal candidate will have proven experience of undertaking a similar role, excellent analytical and problem-solving skills, and the ability to build strong working relationships with internal and external customers.

This is a temporary position for up to 6 months, offering a competitive salary of £33,854 per annum (pro rata) and a range of benefits, including 25 days annual leave, a pension scheme with employer contributions, life assurance, and an employee advice service including counselling.

If you are a motivated and organized individual with a passion for delivering high-quality tenancy services, we encourage you to apply.

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