Global Excel Management Leadership Position
3 weeks ago
At Global Excel Management, we seek a results-driven Director – Assistance Services to lead our Assistance team in achieving business results and delivering on our contractual promises.
The ideal candidate will develop and coach the leadership team, take ownership of continuous improvement initiatives, and enhance customer experience and operational efficiency.
Key responsibilities include:
- Creating a leadership development plan for all leaders
- Establishing team member performance evaluation and KPI results
- Developing and implementing policies, procedures, and quality standards
- Representing Global Excel Management in client-facing meetings and presentations
The successful candidate will have a minimum of five years of leadership experience in a contact center environment, with excellent English written and verbal communication skills, and the ability to travel between Global Excel Management's Canadian offices.
Global Excel Management offers a competitive compensation package, including a base salary, performance bonus, and benefits.
Job Type:
Full-time
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