Store Leadership Position
2 weeks ago
The Assistant Store Manager at KIKO MILANO leads the retail team to drive customer experience and business success. This role assists the Store Manager in achieving sales and business goals while ensuring compliance with KIKO Brand Strategy.
Main ResponsibilitiesPeople Management- Coach and Support the Team to deliver customer experience and business goals.
- Support Team Performance by delivering customer experience and business goals.
- Coach on Products and make-up application technique to deliver the KIKO customer experience.
- Monitor Business KPIs and set follow-up action plans for the store.
- Deliver Business Goals as defined with the Store Manager.
- Prioritize Store Actions that impact customer experience and sales.
- Complete BeKIKO Requirements, including dossiers, quizzes, and training.
- Consistently Monitor KPIs, such as LFL progression, Conversion Rate, and Stock-loss.
- Ensure Store Compliance with KIKO standards and procedures.
- Guarantee Store Procedures are followed, including the KIKO STORE BOOK.
- Execute Promotional Calendars and operational procedures.
- Review and Address Issues with the Store Manager to ensure compliance.
- Minimum 2-3 Years Retail Experience in a similar field (Beauty or Fashion).
- Knowledge of Cosmetics and beauty products.
- Strong Customer Service Skills and leadership abilities.
- Sales and Merchandising Knowledge and excellent communication skills.
- Organizational and Problem-Solving Skills and flexibility in work hours.
- Passion for Cosmetics and Beauty products.
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