Store Manager Assistant

4 weeks ago


Windsor, Windsor and Maidenhead, United Kingdom KIKO MILANO Full time

The KIKO MILANO Store Manager Assistant is a key role in driving customer experience, sales, and business KPIs for the store. This position assists the Store Manager in leading and coaching the team to deliver business goals and customer experience.

Main Responsibilities:

People Management:

  • Coach and support the team to deliver customer experience and business goals.
  • Support the team to deliver customer experience and business goals.
  • Coach the team on products, make-up application technique, and selling techniques to deliver the KIKO customer experience.

Customer Experience / Business Management:

  • Monitor business KPIs and set follow-up action plans for the store as agreed with the Store Manager.
  • Deliver business goals as defined with the Store Manager (customer experience, sales, Opex).
  • Prioritize actions for the store that have the most impact on the above goals as agreed with the Store Manager.
  • Complete all BeKIKO dossiers, quizzes, and training elements.
  • Consistently monitor business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss).

Procedures & Policies Execution:

  • Guarantee that stores are compliant with all KIKO standards and procedures.
  • Guarantee the compliance with store procedures (KIKO STORE BOOK).
  • Guarantee the execution of the promotional calendar.
  • Guarantee all operational procedures are adhered to in store and that the store is compliant.
  • Guarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.
  • Minimum 2-3 years retail experience in a similar field (Beauty or Fashion).
  • Knowledge of cosmetics and beauty products.
  • Strong customer service skills.
  • Leadership abilities.
  • Sales and merchandising knowledge.
  • Excellent communication skills.
  • Organizational and problem-solving skills.
  • Flexibility in work hours.
  • Passion for cosmetics and beauty products.


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