Retail Store Operations Manager
3 days ago
- Key Responsibilities:
- Operations:
- Ensure Store Standards are consistently met, driving customer satisfaction and store profitability.
- Work with the Management Team to maintain Store Standards at all times, including the backroom.
- Utilize Work Force Management (WFM) to optimize labour scheduling and productivity.
- Manage staffing levels to meet business needs.
- Human Resources:
- Comply with Human Resources Standards.
- Support hiring efforts for all departments, excluding Pharmacy.
- Maintain accurate wage administration within SLPH guidelines.
- Conduct probationary reviews and annual staff performance evaluations.
- Develop and implement strategies to drive staff engagement and performance.
- Finance:
- Monitor financial reports, identifying trends and discrepancies.
- Meet period, quarterly, and annual targets.
- Set departmental goals to motivate employees and drive business results.
- Develop strategies to improve business efficiency at the store.
- Requirements:
- Minimum 5 years of retail management experience.
- Proven ability to drive business results, lead by example, and support corporate initiatives.
- Strong interpersonal, coaching, and communication skills.
- Business acumen and financial knowledge.
- Strong relationships with internal and external agencies.
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