Boutique Store Manager

1 week ago

Windsor, Windsor and Maidenhead, United Kingdom Jo Malone London Full time

We are seeking a highly skilled and experienced Boutique Manager to lead our team of Sales Advisors at Jo Malone London in Windsor. As a key member of our store team, you will be responsible for creating and executing a business plan to drive sales, customer service, and operational targets.

The ideal candidate will have a proven track record of leading, coaching, and developing a team to succeed, with experience in setting sales and customer service targets, sales analysis, and staff scheduling. You will also have a strong background in retail operations, including inventory and facilities management, and cash reconciliation.

As a Boutique Manager, you will be responsible for creating and executing in-store events, such as workshops, masterclasses, and product launches, to drive sales and customer engagement. You will also be accountable for the smooth running of the store, ensuring all team members are aligned with the Boutique and Brand vision.

We offer a competitive industry salary, commission scheme eligibility, annual leave and family leave, product discount, and mental health wellbeing initiatives. If you are a motivated and inspirational leader with a passion for luxury retail, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Lead, coach, and develop a team of Sales Advisors to achieve sales, customer service, and operational targets
  • Create and execute a business plan to drive sales and customer engagement
  • Manage retail operations, including inventory and facilities management, and cash reconciliation
  • Develop and implement in-store events to drive sales and customer engagement
  • Ensure all team members are aligned with the Boutique and Brand vision

Requirements:

  • Proven retail management experience, preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Strong background in retail operations, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience creating and executing in-store events

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