Store Operations Manager

2 weeks ago


Windsor, Windsor and Maidenhead, United Kingdom KIKO MILANO Full time
Supervisor Job Description

The Supervisor is a key role within KIKO MILANO, responsible for driving customer experience, sales, and business performance in our stores. As a KIKO Ambassador, you will work closely with the Store Manager to achieve business goals and objectives.

Main Responsibilities

People Management

  • Develop and support the team to deliver exceptional customer experience and business results
  • Coach and mentor team members on product knowledge, sales techniques, and customer service skills
  • Lead by example and demonstrate a passion for cosmetics and beauty products

Customer Experience / Business Management

  • Monitor and analyze business performance metrics, identifying areas for improvement and implementing action plans
  • Collaborate with the Store Manager to set and achieve business goals, prioritizing actions that drive the greatest impact
  • Ensure compliance with KIKO standards and procedures, executing promotional calendars and operational procedures

Requirements

  • Minimum 2-3 years retail experience in a similar field (Beauty or Fashion)
  • Knowledge of cosmetics and beauty products
  • Strong customer service and leadership skills
  • Excellent communication and organizational skills
  • Flexibility in work hours and a passion for cosmetics and beauty products


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