Store Operations Manager
2 weeks ago
The Supervisor is a key role within KIKO MILANO, responsible for driving customer experience, sales, and business performance in our stores. As a KIKO Ambassador, you will work closely with the Store Manager to achieve business goals and objectives.
Main ResponsibilitiesPeople Management
- Develop and support the team to deliver exceptional customer experience and business results
- Coach and mentor team members on product knowledge, sales techniques, and customer service skills
- Lead by example and demonstrate a passion for cosmetics and beauty products
Customer Experience / Business Management
- Monitor and analyze business performance metrics, identifying areas for improvement and implementing action plans
- Collaborate with the Store Manager to set and achieve business goals, prioritizing actions that drive the greatest impact
- Ensure compliance with KIKO standards and procedures, executing promotional calendars and operational procedures
Requirements
- Minimum 2-3 years retail experience in a similar field (Beauty or Fashion)
- Knowledge of cosmetics and beauty products
- Strong customer service and leadership skills
- Excellent communication and organizational skills
- Flexibility in work hours and a passion for cosmetics and beauty products
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