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Patient Access Coordinator

2 months ago

South West London, United Kingdom Cleveland Clinic London Full time

Salary: From £26,000

Hours: Rota between the hours of 7:30am - 8:00pm Monday to Friday, and 7:30am - 3:30pm Saturdays

Contract: Permanent

Role Overview:

Cleveland Clinic London is seeking a dedicated Registration Officer to enhance our Patient Access Team. This role is pivotal in providing a welcoming atmosphere for all outpatients upon their arrival. You will be guided by the Registration/Admissions Supervisor and will play a key role in ensuring an outstanding patient experience.

Key Responsibilities:

  • Welcome all outpatients and visitors, ensuring a friendly and professional environment.
  • Facilitate appointment requests and referrals, both in-person and for future visits.
  • Ensure all necessary patient demographic and financial information is gathered at check-in.
  • Assist with patient check-in processes as needed.
  • Communicate with insurance companies and third-party payers to secure relevant authorizations.
  • Manage payment collections using integrated payment systems.
  • Oversee cash drawer management and adhere to cash reconciliation policies.
  • Provide cost estimates for self-pay patients.
  • Encourage patients to utilize the CCL MyChart App for managing their healthcare information.
  • Collaborate effectively with other departments to ensure a seamless patient journey.
  • Cross-train in various Patient Access functions as required.
  • Perform additional duties as assigned.

Qualifications:

  • Experience in a patient-facing role is preferred.
  • Familiarity with patient booking systems is advantageous.
  • Proficient in Microsoft Office Suite, including Excel and Word.
  • Exceptional customer service and communication skills.
  • Ability to adapt to new challenges and support team objectives.
  • Capable of working both independently and collaboratively.

Benefits:

  • 25 days of annual leave plus 8 bank holidays.
  • 5% auto-enrollment pension with a 10% contribution from Cleveland Clinic.
  • Private medical and dental insurance.
  • Life assurance coverage.
  • Discounted gym facilities.
  • Employee assistance program.
  • Seasonal ticket loans.

About Cleveland Clinic:

Cleveland Clinic is a global leader in specialized medical care, delivering clinical excellence and superior patient outcomes. With a commitment to innovation and a patient-first philosophy, we strive to provide the highest quality of care.

We celebrate diversity and are dedicated to creating an inclusive work environment.