Patient Access Coordinator

5 months ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

An exciting opportunity has arisen for a passionate and enthusiastic individuals to provide a high level of administrative support as a;
- Patient Access Co-Ordinator within the General Medicine Department.

We offer a supportive environment where your contribution is valued and your development is encouraged. We support each other and constantly strive to look for improvements in making our service the best it can possibly be for patients.

The core duties include planning and coordinating appointment bookings, waiting lists, managing appointment inboxes, answering the telephone and dealing with patient queries.

We are seeking a highly motivated individual with good interpersonal skills as they will be the first point of contact for all patient appointments and queries.
- Knowledge and experience of working in an administrative environment
- Excellent organisational and communication skills
- Good IT skills with the ability to navigate trust IT systems as well as monitor the utilisation of outpatient clinics and perform general administration tasks
- The ability to work well as part of a team
- A professional and personable attitude

Routine working practice for General Medicine is Monday - Friday between the core hours of 9am-5pm.

The General Medicine department sits within the Integrated and Specialist Medicine clinical group which is formed from the clinical services and staff previously within Adult Community, Acute and General Medicine, Therapies and Medical Specialties Clinical Directorates.

The General Medicine service comprises of a multidisciplinary team of clinical and administrative staff who oversee the day-to-day running of Albert ward, Hillyers ward, William Gull ward and the Hypertension clinics
- all based on the St Thomas’ hospital site.

The duties and responsibilities listed below are representative of the Patient Access Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.

Main Duties
- Act as the first point of call for all patient access queries to the Trust.
- On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Liaise with patients prior to their visit to ensure that a mutually convenient date and time is agreed.
- Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
- Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
- Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
- Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support).

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