Patient Access Coordinator
6 months ago
An exciting opportunity has arisen for a passionate and enthusiastic individuals to provide a high level of administrative support as a;
- Patient Access Co-Ordinator within the General Medicine Department.
We offer a supportive environment where your contribution is valued and your development is encouraged. We support each other and constantly strive to look for improvements in making our service the best it can possibly be for patients.
The core duties include planning and coordinating appointment bookings, waiting lists, managing appointment inboxes, answering the telephone and dealing with patient queries.
We are seeking a highly motivated individual with good interpersonal skills as they will be the first point of contact for all patient appointments and queries.
- Knowledge and experience of working in an administrative environment
- Excellent organisational and communication skills
- Good IT skills with the ability to navigate trust IT systems as well as monitor the utilisation of outpatient clinics and perform general administration tasks
- The ability to work well as part of a team
- A professional and personable attitude
Routine working practice for General Medicine is Monday - Friday between the core hours of 9am-5pm.
The General Medicine department sits within the Integrated and Specialist Medicine clinical group which is formed from the clinical services and staff previously within Adult Community, Acute and General Medicine, Therapies and Medical Specialties Clinical Directorates.
The General Medicine service comprises of a multidisciplinary team of clinical and administrative staff who oversee the day-to-day running of Albert ward, Hillyers ward, William Gull ward and the Hypertension clinics
- all based on the St Thomas’ hospital site.
The duties and responsibilities listed below are representative of the Patient Access Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.
Main Duties
- Act as the first point of call for all patient access queries to the Trust.
- On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Liaise with patients prior to their visit to ensure that a mutually convenient date and time is agreed.
- Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
- Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
- Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
- Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support).
-
Patient Access Coordinator
5 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThe Patient Access Coordinator is an important member of the Neurophysiology team, working with other administrators, clinical physiologists and consultant neurophysiologists to provide the best care possible for patients attending the service for their diagnostic tests. The Patient Access Coordinator will be the first point of contact for patients and...
-
Patient Access Coordinator
7 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has become available in the Specialist Ambulatory Services at Guy's and St Thomas' NHS Foundation Trust (GSTT), and we are seeking to recruit an enthusiastic, skilled and motivated individual to join our team. This full-time post involves working as a Patient Access Coordinator for the Clinical Genetics Team, working within the wider...
-
Patient Access Coordinator
7 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeCentralised Outpatients department is looking for a new Patient Access Coordinator to join our busy team at St Thomas's Hospital. This is an exciting and challenging role in which you would have the opportunity to make a direct positive impact on the patient experience and care. We can offer you opportunities for personal development within our friendly and...
-
Patient Access Coordinator
5 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Radiology Department as a Patient Access Coordinator. This vacancy is a full time (37.5 hours per week, cross site) Band 3 role. This role includes covering Radiology reception areas. Weekend work is mandatory. Please note that the shift pattern varies and can range from 07:45 - 19:30 and includes weekends on...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Radiology Department as a Patient Access Coordinator. This vacancy is a Fixed Term, 12 months, full time (37.5 hours per week, cross site) Band 3 role. This role includes covering Radiology reception areas. Weekend work is mandatory. Please note that the shift pattern varies and can range from 07:45 - 19:30 and...
-
Patient Access Coordinator
5 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeWe are looking for enthusiastic and motivated people to come and work for us as patient access coordinators in our Oncology Outpatients Unit. Previous applicants need to apply. The patient access coordinator role includes the duties below but is not limited to, please see Job description for further information. The Patient Access Co-ordinator will be the...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeWe are looking for an enthusiastic and hard-working person with a positive attitude and excellent people skills to join our busy but dedicated Gynaecology team. The whole clinic team work together to ensure the best possible experience not only for our patients, but also for our staff. We are a supportive and caring team and encourage our staff to develop...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Radiology Department as a Patient Access Coordinator. This vacancy is a permanent, full time (37.5 hours per week, cross site) Band 3 role. This role includes covering Radiology reception areas. Weekend work is mandatory. Please note that the shift pattern varies and can range from 07:45 - 19:30 and includes...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen for a passionate and enthusiastic individuals to provide a high level of administrative support as a; - Patient Access Co-Ordinator within the Radiotherapy Department. We offer a supportive environment where your contribution is valued and your development is encouraged. We support each other and constantly strive to look...
-
Patient Access Coordinator
5 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeWe are looking for enthusiastic and motivated people to come and work for us as patient access coordinators in our Oncology Outpatients Unit. Please note working from home is not an option as we are highly operational and part of a patient facing team. Previous applicants need to apply. The patient access coordinator role includes the duties below but is...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeWe are looking for enthusiastic and motivated people to come and work for us as patient access coordinators in our Oncology Outpatients Unit. Please note working from home is not an option as we are highly operational and part of a patient facing team. Previous applicants need to apply. The patient access coordinator role includes the duties below but is...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the ENT Department as a Patient Access Coordinator. This vacancy is a permanent, full time (37.5 hours per week) Band 3 role. We are looking for an enthusiastic and patient focused individual, with good communication skills, an ability to work effectively both as part of a team as well as independently and able to...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThe Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality. The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThe Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in-depth knowledge of outpatient and inpatient scheduling procedures for their speciality. The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThe Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality. The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate...
-
Patient Access Coordinator
5 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThis is an exciting opportunity to join the Dental Directorate at Guy's and St Thomas' NHS Foundation within the Oral Surgery as a Patient Access Coordinator on a 9 month fixed term contract. The post holder will be the first point of contact for patients and service users, providing an in depth knowledge of outpatient and inpatient scheduling procedures...
-
Patient Access Coordinator
5 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Ophthalmology service at Guy’s & St Thomas' NHS Foundation Trust. This is an exciting and challenging role within the team in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust. The Ophthalmology service offers diagnosis and treatment to...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Ophthalmology service at Guy’s & St Thomas' NHS Foundation Trust. This is an exciting and challenging role within the team in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust. The Ophthalmology service offers diagnosis and treatment to...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Interventional Radiology Department as a Patient Access Coordinator. This vacancy is a 1 year fixed term contract, full time (37.5 hours per week, cross site) Band 3 role. We are looking for enthusiastic and patient focused individuals, with good communication skills, an ability to work effectively both as part...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Interventional Radiology Department as a Patient Access Coordinator. This vacancy is a 1 year fixed term contract, full time (37.5 hours per week, cross site) Band 3 role. We are looking for enthusiastic and patient focused individuals, with good communication skills, an ability to work effectively both as part...
