Patient Access Coordinator
5 months ago
This is an exciting opportunity to join the Dental Directorate at Guy's and St Thomas' NHS Foundation within the Oral Surgery as a Patient Access Coordinator on a 9 month fixed term contract.
The post holder will be the first point of contact for patients and service users, providing an in depth knowledge of outpatient and inpatient scheduling procedures for Oral Surgery.
The post holder will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.
Depending on the requirements of the speciality, the post holder will be
required to rotate within the team, providing clinic reception cover, scheduling functions, general administrative support and telephone cover within Oral Surgery and the Dental Directorate. This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.
Main Duties
Act as the first point of call for all patient access queries to the Trust.
On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment, such as interpreting support).
At Guy's and St Thomas' you’ll be surrounded by an exceptional team of supportive colleagues. Their skill, passion and pride in what they do will inspire you and their encouragement will give you confidence. Our staff surveys tell us that people enjoy working here. We consistently feature as one of the top trusts in the country to work for and are proud to have the Investors in People Gold Standard.
Main Duties
Act as the first point of call for all patient access queries to the Trust.
On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment, such as interpreting support).
During the patient visit
Provide a welcoming and efficient reception service and to put patients at their ease.
Ensure that patients and visitors are well informed and that messages are communicated promptly.
Respond to enquiries in a courteous and efficient manner.
Ensure all patients’ demographic details are checked with the patient and any amendments/corrections are made in an accurate and timely fashion.
Administer the clinic using the Trust patient management system as per the department protocols.
Ensure that all data is inputted accurately into the computerised hospital administration system (Epic) in a timely manner.
Liaise with the medical, nursing and allied health professional staff to ensure the smooth running of the clerical function within the clinics.
Escalate any issues where appropriate to Team Leaders.
Ongoing pathway management
Develop expertise in all aspects of the speciality pathways for your access team.
Using the PML (Patient Management Listings) ensure that the booking of all patients is line in with Trust and National waiting time targets and escalate exceptions.
Respond to patient queries or concerns in an effective and
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