Patient Access Coordinator

4 weeks ago


London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

Centralised Outpatients department is looking for a new Patient Access Coordinator to join our busy team at St Thomas's Hospital. This is an exciting and challenging role in which you would have the opportunity to make a direct positive impact on the patient experience and care.

We can offer you opportunities for personal development within our friendly and supportive team. If you are looking for career progression, this is an excellent starter role to start you on your career path within the NHS. If you believe you have the skills and enthusiasm we would love to hear from you.

The Patient Access Coordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and scheduling procedures for specialities using the Outpatient service.

Patient Access Coordinator will liaise closely with the clinical team and
speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.
Depending on the requirements of the Outpatient specialities, the post holder will rotate within the team, providing clinic, reception cover, scheduling functions and telephone cover for the specialities. This will ensure that, patients are able to speak to staff who understand their scheduling needs and clinical teams are always supported by knowledgeable administrative staff.

We passionately believe in promoting care and compassion to all our patients and provide a holistic child and family-centered approach to all the children and young people in our care. Colleagues working in administrative and clerical roles are a vital part of the Trust and provide essential support to our front-line services and the care we provide to our patients.

We are committed to diversity and inclusion, and creating a sense of belonging and fun for all our teams caring for women, children and families; as we continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local

authorities and charitable bodies and GPs, we recognise the huge benefit of our workforce being reflective of the diverse communities we serve.

At Centralised Ouptatients, we are reminded every day of how important life is, and how important it is to look after the health and wellbeing of our staff as they balance of responsibilities in and out of work. We are committed to supporting flexible working; we want to support you to work in a way that is best for us and for our patients, and for you.
- To act as the first point of call for all Outpatient queries during clinic and on the telephone.
- Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
- Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
- Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
- Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place

for their appointment, such as interpreting support).
- Provide a welcoming and efficient reception service and to put patients at their ease.
- Ensure that patients and visitors are well informed and that messages are communicated promptly.
- Provide a welcoming and efficient reception service and to put patients at their ease.
- Ensure that patients and visitors are well informed and that messages are communicated promptly.
- Respond to enquiries in a courteous and efficient manner.
- Ensure all patients demographic details are checked with the patient and any amendments/corrections are made in an

accurate and timely fashion.
- Administer the clinic using the Trust patient management system as per the Patient Access Team Standard Operating

Procedure.
- Ensure that all data is inputted accurately into the computerised hospital administration system (PIMS) in a timely manner.
- Liaise with the medical, nursing and allied health professional staff to ensure the smooth running of the clerical function

within the clinics.
- Escalate any issues with the administrative function of the clinics immediately to the Assistant Service Manager or Team

Leader.



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