Patient Access Coordinator

1 month ago


London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

Based in Becket House, the Paediatric Palliative Care team is looking for a new Patient Access Officer to join our busy administrative team for three days per week. This is an exciting and challenging role in which you would have the opportunity to make a direct positive impact on the patient experience of the children, young people and their families.

We can offer you opportunities for personal development within our friendly and supportive team. If you are looking for career progression, this is an excellent starter role to start you on your career path within the NHS. If you believe you have the skills and enthusiasm we would love to hear from you. For further details or informal visits please contact Katie King.

You will also work closely with the clinical team and specialty management teams to ensure patients receive timely and appropriate appointments.

This post requires good organisational and communication skills with a proactive and flexible approach.

Evelina London is part of Guy's and St Thomas' NHS Foundation Trust and we are responsible for providing services for women and children. With almost 4,000 dedicated staff, and led by an Executive Team and Board, we have significant devolved autonomy to focus operationally and strategically upon the needs of our patients. We also benefit from being part of a large and successful NHS foundation trust, whose values we share. We have an ambitious strategic development programme, with backing from Guy’s and St Thomas’.

Every year, the number of children and young people Evelina London cares for, in our hospitals and in the community, continues to grow. We provide comprehensive health services from pre-conception, before birth, throughout childhood and into adult life. Evelina London is here for children, young people and women from London to South East England, and provides specialist care for families around the UK and across the world.

As the only NHS Trust in London with women’s and specialist children’s services on one site we have unique opportunities to provide excellent, high-quality, integrated care for mothers, babies and children. We operate through five clinical directorates: Children’s Medicine and Neonatology; Children’s Surgery, Theatres and Anaesthesia; Children’s Cardio-respiratory and Intensive Care; Children’s Community Services and Women’s Services.

Please see attached Job Description for full details of Duties and Responsibilities.

**Main Duties**:

- Provide high quality administrative support to the department. This may include bookings meeting rooms and hospitality, organising audio-visual equipment, ordering department supplies such as stationery plus any other ad hoc duties.
- Typing and formatting of letters, reports, policies, minutes, presentations, statistics and general correspondence/ documents, as required, using Microsoft Office and other software packages.
- Provide support for meetings, including the preparation and distribution of agendas and taking, transcription and distribution of minutes/ action notes. Follow up of action points arising from meetings.
- Provide administrative support to projects being managed within the service as directed.
- Provide administrative support within the service, including cross cover for administrative team members as required, including deputising for the Team Lead for short periods of time.
- Provide advice and support to new or less experienced employees on own administrative duties.
- Maintain departmental databases in a timely and accurate manner. Assist with the collation of data as required.
- Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users.
- Undertake any other reasonable duties necessary to ensure the smooth running of the service.



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