Patient Access Coordinator Cardiology
3 weeks ago
Job summary
The role is full time, hours a week, Monday - Friday, 09:00-17:00. The post holder will be expected to work cross site covering reception, Diagnostics and administrative duties.
Main duties of the job
An exciting opportunity has arisen within the Cardiology Department. We are seeking a Band 3 Patient Access Coordinator.
The role is full time, permanent, hours a week, Monday - Friday, 09:00-17:00. The post holder will be expected to work cross site covering reception and administrative duties.
We are looking for a dedicated and enthusiastic individual, with excellent customer service skills and good knowledge of hospital IT systems. The ability to priorities, organize and communicate clearly and effectively are essential for this role. The successful candidate will be responsible for dealing with patient queries, day-to-day appointment scheduling, processing referrals and ensuring clinics are cashed up daily. The successful candidate will be expected to liaise regularly with clinicians and other members of administrative teams to ensure that patients are provided with the most appropriate appointments and receive the best experience.
About us
Guy's and St Thomas' is among the UK's busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients.
Job description
Job responsibilities
The successful candidate will be expected to liaise regularly with clinicians and other members of administrative teams to ensure that patients are provided with the most appropriate appointments and receive the best experience.
Person Specification
Experience
Essential
Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations Experience of working both autonomously and in a team
Desirable
Knowledge of medical terminology Experience of an administrative role within the NHS
Skills
Essential
Proficient IT skills experience of using Microsoft Word, Excel and Outlook Understanding of confidentiality and its application and maintenance in and out of the workplace Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
Desirable
Knowledge of the key waiting times targets including 18 weeks Knowledge of Trust hospital systems ( PIMS - Patient Information Management System)
Qualifications
Essential
Good general education with English and Maths to GCSE standard or equivalent Relevant NVQ 3 or equivalent qualification or experience
Desirable
Customer service qualification / training IT package qualification / training such as the European Computer Driving Licence (ECDL)-
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