Patient Access Coordinator

6 months ago


London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

An exciting opportunity has arisen to join the Radiology Department as a Patient Access Coordinator. This vacancy is a Fixed Term, 12 months, full time (37.5 hours per week, cross site) Band 3 role. This role includes covering Radiology reception areas. Weekend work is mandatory.

Please note that the shift pattern varies and can range from 07:45 - 19:30 and includes weekends on rotational rota basis.

We are looking for enthusiastic and patient focused individuals, with good communication skills, an ability to work effectively both as part of a team as well as independently and able to work under pressure.

You will be working along side a team to which provides a comprehensive administrative and clerical service within the main X-ray, Ultrasound, Computered Tomograpghy (CT), Magnetic Resonance imaging (MRI), and X-ray department to welcome patient and book in patients at our reception areas. Applicants must be able to communicate effectively with patients and members of staff at all levels and demonstrate excellent customer care skills. The ability to work shift patterns and work as effectively as part of a team is essential.

2x Patient Access Coordinator - Band 3 Positions

An exciting opportunity has arisen within the Radiology Service.

The Imaging Radiology service employs over 185 staff and currently operates sub-modalities across both sites inclusive of CT, MRI, Ultrasound, Pain Film X-Ray, Fluoroscopy and Interventional Radiology. In addition Radiology manages locations within the Evelina Unit for specialist Paediatric scanning and several areas within the Cancer Centre outpatients Department.

The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality.

The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and
appropriate appointments according to their care pathway.

This role includes weekends.

At Guy's and St Thomas' you’ll be surrounded by an exceptional team of supportive colleagues. Their skill, passion and pride in what they do will inspire you and their encouragement will give you confidence. Our staff surveys tell us that people enjoy working here. We consistently feature as one of the top trusts in the country to work for and are proud to have the Investors in People Gold Standard.

Main Duties
- Act as the first point of call for all patient access queries to the Trust.
- On receipt of all new referral letters ensure that the vetting process has

been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Liaise with patients prior to their hospital visit to ensure that a mutually

convenient date and time is agreed.
- Ensure that patients are appropriately reminded of their appointments.

This may include sending reminder letters or contacting patients by
telephone, up to seven days before their visit to re-confirm attendance in
line with departmental protocols.
- Ensure that departmental standards are met for patients receiving

notification or acknowledgement of their visit.
- Provide a courteous and efficient point of contact for patients both face to

face and over the telephone.
- Ensure that each patient is treated as an individual and their individual

**needs are met (ie**: appropriate support is in place for their appointment,
such as interpreting support).
- Cover reception and Face to Face areas and covering weekend shifts.



  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    The Patient Access Coordinator is an important member of the Neurophysiology team, working with other administrators, clinical physiologists and consultant neurophysiologists to provide the best care possible for patients attending the service for their diagnostic tests. The Patient Access Coordinator will be the first point of contact for patients and...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has become available in the Specialist Ambulatory Services at Guy's and St Thomas' NHS Foundation Trust (GSTT), and we are seeking to recruit an enthusiastic, skilled and motivated individual to join our team. This full-time post involves working as a Patient Access Coordinator for the Clinical Genetics Team, working within the wider...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    Centralised Outpatients department is looking for a new Patient Access Coordinator to join our busy team at St Thomas's Hospital. This is an exciting and challenging role in which you would have the opportunity to make a direct positive impact on the patient experience and care. We can offer you opportunities for personal development within our friendly and...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen to join the Radiology Department as a Patient Access Coordinator. This vacancy is a full time (37.5 hours per week, cross site) Band 3 role. This role includes covering Radiology reception areas. Weekend work is mandatory. Please note that the shift pattern varies and can range from 07:45 - 19:30 and includes weekends on...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    We are looking for enthusiastic and motivated people to come and work for us as patient access coordinators in our Oncology Outpatients Unit. Previous applicants need to apply. The patient access coordinator role includes the duties below but is not limited to, please see Job description for further information. The Patient Access Co-ordinator will be the...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    We are looking for an enthusiastic and hard-working person with a positive attitude and excellent people skills to join our busy but dedicated Gynaecology team. The whole clinic team work together to ensure the best possible experience not only for our patients, but also for our staff. We are a supportive and caring team and encourage our staff to develop...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen to join the Radiology Department as a Patient Access Coordinator. This vacancy is a permanent, full time (37.5 hours per week, cross site) Band 3 role. This role includes covering Radiology reception areas. Weekend work is mandatory. Please note that the shift pattern varies and can range from 07:45 - 19:30 and includes...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen for a passionate and enthusiastic individuals to provide a high level of administrative support as a; - Patient Access Co-Ordinator within the Radiotherapy Department. We offer a supportive environment where your contribution is valued and your development is encouraged. We support each other and constantly strive to look...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    We are looking for enthusiastic and motivated people to come and work for us as patient access coordinators in our Oncology Outpatients Unit. Please note working from home is not an option as we are highly operational and part of a patient facing team. Previous applicants need to apply. The patient access coordinator role includes the duties below but is...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    We are looking for enthusiastic and motivated people to come and work for us as patient access coordinators in our Oncology Outpatients Unit. Please note working from home is not an option as we are highly operational and part of a patient facing team. Previous applicants need to apply. The patient access coordinator role includes the duties below but is...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen for a passionate and enthusiastic individuals to provide a high level of administrative support as a; - Patient Access Co-Ordinator within the General Medicine Department. We offer a supportive environment where your contribution is valued and your development is encouraged. We support each other and constantly strive to...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen to join the ENT Department as a Patient Access Coordinator. This vacancy is a permanent, full time (37.5 hours per week) Band 3 role. We are looking for an enthusiastic and patient focused individual, with good communication skills, an ability to work effectively both as part of a team as well as independently and able to...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality. The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in-depth knowledge of outpatient and inpatient scheduling procedures for their speciality. The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality. The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    This is an exciting opportunity to join the Dental Directorate at Guy's and St Thomas' NHS Foundation within the Oral Surgery as a Patient Access Coordinator on a 9 month fixed term contract. The post holder will be the first point of contact for patients and service users, providing an in depth knowledge of outpatient and inpatient scheduling procedures...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen to join the Ophthalmology service at Guy’s & St Thomas' NHS Foundation Trust. This is an exciting and challenging role within the team in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust. The Ophthalmology service offers diagnosis and treatment to...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen to join the Ophthalmology service at Guy’s & St Thomas' NHS Foundation Trust. This is an exciting and challenging role within the team in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust. The Ophthalmology service offers diagnosis and treatment to...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen to join the Interventional Radiology Department as a Patient Access Coordinator. This vacancy is a 1 year fixed term contract, full time (37.5 hours per week, cross site) Band 3 role. We are looking for enthusiastic and patient focused individuals, with good communication skills, an ability to work effectively both as part...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen to join the Interventional Radiology Department as a Patient Access Coordinator. This vacancy is a 1 year fixed term contract, full time (37.5 hours per week, cross site) Band 3 role. We are looking for enthusiastic and patient focused individuals, with good communication skills, an ability to work effectively both as part...