Patient Access Coordinator
6 months ago
We are looking for an enthusiastic and hard-working person with a positive attitude and excellent people skills to join our busy but dedicated Gynaecology team.
The whole clinic team work together to ensure the best possible experience not only for our patients, but also for our staff. We are a supportive and caring team and encourage our staff to develop both personally and professionally. We are happy to provide full training for the right person.
The Patient Access Coordinator will be the first point of contact for patients and service users providing an in-depth knowledge of outpatient scheduling procedures for their speciality.
The Patient Access Coordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.
Depending on the requirements of the service, the post holder will be required to rotate within the team, providing cover to the admissions team, scheduling functions, general administrative support and telephone cover for their speciality. This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.
Book appointments, answer calls and respond to correspondence in a timely manner
Provide high quality administrative support to the department
Provide administrative support within the service, including cross cover for administrative team members as required
Provide advice and support to new or less experienced employees on own administrative duties
Maintain departmental databases in a timely and accurate manner and assist with the collation of data as required.
Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users
Undertake any other reasonable duties necessary to ensure the smooth running of the service
Reception duties by welcoming, arriving and departing the patients attending appointments.
Evelina London is part of Guy's and St Thomas' NHS Foundation Trust and we are responsible for providing services for women and children. With over 3,000 dedicated staff, and led by an Executive Team and Board, we have significant devolved autonomy to focus operationally and strategically upon the needs of our patients. We also benefit from being part of a large and successful NHS foundation trust, whose values we share. We have an ambitious strategic development programme, with backing from Guy’s and St Thomas’.
Every year, the number of women, children and young people Evelina London cares for, in hospital and in the community, continues to grow. We provide comprehensive health services from pre-conception, before birth, throughout childhood and into adult life. Evelina London is here for children, young people and women from London to South East England, and provides specialist care for families around the UK and across the world.
As the only NHS Trust in London with women’s and specialist children’s services on one site we have unique opportunities to provide excellent, high-quality, integrated care for mothers, babies and children.
Watch our short film
The duties and responsibilities listed below are representative of the Patient Access Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.
Main Duties
Act as the first point of call for all patient access queries to the Trust.
Be responsible for the scheduling of outpatient appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust policies.
Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
Ensure that each patient is treated as an individual and their individual needs are met i.e. appropriate support is in place for their appointment, such as interpreting support.
During the patient visit
Provide a welcoming and efficient reception service and to put patients at their ease.
Ensure that patients and visitors are well informed and that messages are communicated promptly.
Respond to enquiries in a courteous and efficient manner.
Ensure all patients’ demographic details are checked with the patient and
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThe Patient Access Coordinator is an important member of the Neurophysiology team, working with other administrators, clinical physiologists and consultant neurophysiologists to provide the best care possible for patients attending the service for their diagnostic tests. The Patient Access Coordinator will be the first point of contact for patients and...
-
Patient Access Coordinator
7 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has become available in the Specialist Ambulatory Services at Guy's and St Thomas' NHS Foundation Trust (GSTT), and we are seeking to recruit an enthusiastic, skilled and motivated individual to join our team. This full-time post involves working as a Patient Access Coordinator for the Clinical Genetics Team, working within the wider...
-
Patient Access Coordinator
7 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeCentralised Outpatients department is looking for a new Patient Access Coordinator to join our busy team at St Thomas's Hospital. This is an exciting and challenging role in which you would have the opportunity to make a direct positive impact on the patient experience and care. We can offer you opportunities for personal development within our friendly and...
-
Patient Access Coordinator
5 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Radiology Department as a Patient Access Coordinator. This vacancy is a full time (37.5 hours per week, cross site) Band 3 role. This role includes covering Radiology reception areas. Weekend work is mandatory. Please note that the shift pattern varies and can range from 07:45 - 19:30 and includes weekends on...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Radiology Department as a Patient Access Coordinator. This vacancy is a Fixed Term, 12 months, full time (37.5 hours per week, cross site) Band 3 role. This role includes covering Radiology reception areas. Weekend work is mandatory. Please note that the shift pattern varies and can range from 07:45 - 19:30 and...
-
Patient Access Coordinator
5 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeWe are looking for enthusiastic and motivated people to come and work for us as patient access coordinators in our Oncology Outpatients Unit. Previous applicants need to apply. The patient access coordinator role includes the duties below but is not limited to, please see Job description for further information. The Patient Access Co-ordinator will be the...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Radiology Department as a Patient Access Coordinator. This vacancy is a permanent, full time (37.5 hours per week, cross site) Band 3 role. This role includes covering Radiology reception areas. Weekend work is mandatory. Please note that the shift pattern varies and can range from 07:45 - 19:30 and includes...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen for a passionate and enthusiastic individuals to provide a high level of administrative support as a; - Patient Access Co-Ordinator within the Radiotherapy Department. We offer a supportive environment where your contribution is valued and your development is encouraged. We support each other and constantly strive to look...
-
Patient Access Coordinator
5 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeWe are looking for enthusiastic and motivated people to come and work for us as patient access coordinators in our Oncology Outpatients Unit. Please note working from home is not an option as we are highly operational and part of a patient facing team. Previous applicants need to apply. The patient access coordinator role includes the duties below but is...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeWe are looking for enthusiastic and motivated people to come and work for us as patient access coordinators in our Oncology Outpatients Unit. Please note working from home is not an option as we are highly operational and part of a patient facing team. Previous applicants need to apply. The patient access coordinator role includes the duties below but is...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen for a passionate and enthusiastic individuals to provide a high level of administrative support as a; - Patient Access Co-Ordinator within the General Medicine Department. We offer a supportive environment where your contribution is valued and your development is encouraged. We support each other and constantly strive to...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the ENT Department as a Patient Access Coordinator. This vacancy is a permanent, full time (37.5 hours per week) Band 3 role. We are looking for an enthusiastic and patient focused individual, with good communication skills, an ability to work effectively both as part of a team as well as independently and able to...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThe Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality. The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThe Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in-depth knowledge of outpatient and inpatient scheduling procedures for their speciality. The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThe Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality. The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate...
-
Patient Access Coordinator
5 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThis is an exciting opportunity to join the Dental Directorate at Guy's and St Thomas' NHS Foundation within the Oral Surgery as a Patient Access Coordinator on a 9 month fixed term contract. The post holder will be the first point of contact for patients and service users, providing an in depth knowledge of outpatient and inpatient scheduling procedures...
-
Patient Access Coordinator
5 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Ophthalmology service at Guy’s & St Thomas' NHS Foundation Trust. This is an exciting and challenging role within the team in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust. The Ophthalmology service offers diagnosis and treatment to...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Ophthalmology service at Guy’s & St Thomas' NHS Foundation Trust. This is an exciting and challenging role within the team in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust. The Ophthalmology service offers diagnosis and treatment to...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Interventional Radiology Department as a Patient Access Coordinator. This vacancy is a 1 year fixed term contract, full time (37.5 hours per week, cross site) Band 3 role. We are looking for enthusiastic and patient focused individuals, with good communication skills, an ability to work effectively both as part...
-
Patient Access Coordinator
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAn exciting opportunity has arisen to join the Interventional Radiology Department as a Patient Access Coordinator. This vacancy is a 1 year fixed term contract, full time (37.5 hours per week, cross site) Band 3 role. We are looking for enthusiastic and patient focused individuals, with good communication skills, an ability to work effectively both as part...
