Patient Access Coordinator

4 months ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in-depth knowledge of outpatient and inpatient scheduling procedures for their speciality.

The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.

Depending on the requirements of the speciality, the post holder will be required to rotate within the team, providing clinic reception cover, scheduling functions, general administrative support and telephone cover for their speciality. This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.

This post requires good organisational and communication skills with a proactive and flexible approach. Responsibilities include;
Front of house reception duties for Theatre and Pre-assessment.

Working with Patient pathway Coordinator to plan and manage of patient bookings, overseeing waiting lists and managing urgent referrals.

Act as a primary point of contact for patients and other professionals.

Working across multiple sites, Monday to Friday, between 9am - 5pm.

Expected to meet set KPIs

Ensure accessibility to patients and colleagues

The Trust

Guy’s and St Thomas’ Hospital Foundation Trust is one of the largest in the NHS. A full range of services is provided to the local population and patients from further afield. St Thomas’ Hospital is located on the south bank of the river Thames opposite the Houses of Parliament. Guy’s Hospital is adjacent to London Bridge. Both hospitals have excellent transport links.

Organisational Values

Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.

**The post holder will**:
Put patients first

Take pride in what they do

Respect others

Strive to be the best

Act with integrity

Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GT Intranet.

The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality.

The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.

Depending on the requirements of the speciality, the post holder will be required to rotate within the team, providing clinic reception cover, scheduling functions, general administrative support and telephone cover for their speciality. This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.

Main Duties

Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.

Liaise with patients prior to their visit to ensure that a mutually convenient date and time is agreed.

Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.

Provide a courteous and efficient point of contact for patients both face to face and over the telephone.

At reception

Provide a welcoming and efficient reception service and to put patients at their ease.

Administer the clinic using the clinical system as per the department protocols.

Ensure that all data is inputted accurately into the clinical system in a timely manner.

Liaise with the medical, nursing and allied health professional staff to ensure the smooth running of the clerical function within the clinics.

Escalate any issues where appropriate to Team Leaders.

Ongoing pathway management

Develop expertise in all aspects of the speciality pathways for your access team.

Attend regular meetings with management and clinical teams to review booking horizons and to ensure that theatre lists are signed off by clinical teams seven days prior to this list taking place.

Work flexibly to ensure the department operates effectively, including working across sites and across all specialty boundaries.

Standards monitoring

Ensure telephone calls are answered within the agreed time and in line with the Trust greeting policy.

Ensure that all waiting list requests are added to the waiting list wi

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