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Customer Service Coordinator

2 months ago


Lewes, East Sussex, United Kingdom Maximus Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Assessment Centre team, you will play a vital role in ensuring the smooth operation of our services and providing exceptional support to our customers.

Key Responsibilities

  • Manage and coordinate daily appointment sessions to optimize productivity and customer service
  • Communicate effectively with customers, colleagues, and external stakeholders to ensure seamless service delivery
  • Monitor session progress, identify areas for improvement, and implement solutions to enhance customer experience
  • Collaborate with clinical colleagues to ensure the smooth running of assessments and provide support as needed
  • Maintain accurate records and update systems to ensure compliance and efficiency
  • Provide administrative support to the team, including filing, data entry, and other tasks as required
  • Participate in training and development opportunities to enhance skills and knowledge

Requirements

  • GCSE level or equivalent in Maths and English
  • IT literacy with good Microsoft Office skills
  • Experience in customer-facing roles or administration, preferably in a healthcare or social care setting
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Flexibility to adapt to changing priorities and deadlines

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • The chance to make a real difference in people's lives

About Maximus

Maximus is a global organization that specializes in providing health and employment services to millions of people every year. We are committed to delivering high-quality services that make a positive impact on people's lives.