UK Technical Support Manager
2 weeks ago
Job Title: UK Technical Support Manager
">About the Job:
We are seeking an experienced technical support leader to join our team in the UK. The ideal candidate will have a strong background in customer service and technical support, with experience in leading teams and managing processes.
Key Responsibilities:
- Lead and manage the UK-based technical support team, ensuring exceptional customer service and high-quality support delivery.
- Develop and implement strategies to improve operational efficiency, reduce costs, and increase productivity.
- Manage SLAs, monitor performance, and take corrective action as needed.
- Collaborate with cross-functional teams to drive process improvement initiatives and identify opportunities for growth.
- Conduct root cause analysis for escalated complaints, identifying underlying issues and implementing corrective actions.
Requirements:
- At least 5 years' experience in an operational leadership role in a B2B SaaS environment.
- Strong understanding of technical support processes and systems.
- Excellent analytical and problem-solving skills, with attention to detail and numerical accuracy.
- Effective communication and leadership skills, with the ability to motivate and inspire teams.
Salary: £60,000 - £80,000 per annum, depending on experience.
Benefits:
- Hybrid working arrangement.
- Healthcare and life insurance.
- 6 weeks' work-from-anywhere option per year.
- Employee Assistance program.
- Contributory retirement savings plan.
- Opportunities for training & development.
- Great team and culture.
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